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In May 2005 Quansys Biosciences became ISO 9001:2000 registered. We
were able to show commitment to the proper implementation and maintenance
of a Quality Management System. The following Quansys Quality Policy is
the statement of our commitment to customers and the quality management
system.
"Quansys Biosciences is committed to providing high quality - low cost
products, developing the company and its employees, maintaining high levels
of customer satisfaction, and complying with and continually improving
the quality management system."
Using the Quality Policy, Quality Objectives were created to act as
standards allowing the company to measure the progress and effectiveness
of the quality management system. Each objective is listed and explained
below.
Produce high quality product -100% of the product has passed Quality
Assurance testing. All the products offered by Quansys have undergone
extensive quality testing. Every component of each kit has been tested
and compared with controls to ensure that the components meet or exceed
performance specifications. Following individual testing, the components
are tested together to ensure all the components within an assay kit work
together and meet performance specifications.
Produce low cost products - Where competitors exist, the cost per data
point of the assay will be lower than competitors. A goal of Quansys Biosciences
is to lower the cost of biological research. Therefore, we are constantly
trying to find innovative ways to reduce costs while maintaining the high
quality of the products.
Develop employees - 100% of employees are trained and competent in their
responsibilities and procedures. Employees are trained extensively upon
initial employment and must pass assay competency tests before they are
permitted to work with any product. Training and testing is done regularly
within each department after the initial training to ensure all employees
are still able to follow proper protocols and procedures and to meet requirements.
Employees are encouraged to expand their critical knowledge base by furthering
their education through different types of research.
Maintain high levels of customer satisfaction - Periodic surveys are
sent to customers to assess their satisfaction. Surveys are read over
and discussed by top management to ensure the company is doing everything
possible to maintain high levels of customer satisfaction customer satisfaction.
Customer complaints are taken very seriously and regarded as an important
way to improve the company and its products.
Continual improvement of the quality system - Ensure 100% of corrective
and preventative actions are closed within the due date. Corrective and
preventative actions are generated through customer complaints, customer
surveys, internal/external audits, quality testing, management reviews,
or other observations. The root cause and plan are determined for each
corrective or preventative action, and measures are taken to make the
appropriate changes. The results are observed to ensure the effectiveness
of the actions. Corrective and preventative actions are dealt with promptly
to avoid further problems and to ensure that the quality system is constantly
being improved.
The quality objectives are the goals or standards that Quansys Biosciences
use to maintain the quality management system. Progress towards meeting
the objectives is carefully and constantly monitored. Results of quality
objective measurements are reported to top management in management review
meetings, where findings are discussed and improvement is the top priority.
The quality management system was implemented to help Quansys Biosciences
determine and be more aware of customer's needs, and to help meet the
customers' expectations.
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