Technical Support Form Temp

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If your Q-Plex Array Kit did not produce the results that you were expecting let the knowledgeable technical support staff at Quansys Biosciences help discover why. It is our job to help you get the most accurate and reproducible results from your Q-Plex and Q-View products. To start this process, please provide the following information so that we will know how best to help you resolve any issues.
Contact Information:
Name*
First Last
Company*
Email*
Phone
Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Product Information:
Product Name*

located on the side of the kit box
Catalog Number

located on the side of the kit box
Kit Lot Number*

located on the side of the kit box
Sales Order Number

located on the invoice
Support Request Details:
Date test was run
MM slash DD slash YYYY
Assay Incubation Times:
Antigen/Sample*

example: One Hour
Detection*

example: One Hour
SHRP*

example: 15 minutes
Antigen Reconstitution

example: 500 uL
Sample Dilution Factor(s)*

example: 1:2
Imaging Time*

example: 270 seconds
Type of Imaging Device Used*

example: Q-View Imager
Please Briefly Describe Your Concern With Your Assay*

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