Q-View Imager Installation Troubleshooting

Q-View Imager Installation Troubleshooting

If your Q-View imager is connected to a computer, but isn’t being recognized in the Q-View Software, please do the following:

  1. Check for Internet connectivity:
  2. Refresh the connection: In the Q-View Software, go to Settings > Administration > Manage Imagers. Click Refresh in the dialog box that pops up.
  3. Ensure there is power: Is the Q-View Imager power cord plugged into a functioning power strip and/or wall outlet? Be sure to check alternate wall outlets that are on a different circuit. Is the power cord which connects into the back of the imager is plugged into the imager securely?
  4. Check for software updates: Does the computer have the most current version of the Q-View Software and 32-bit Java? Java MUST be 32-bit; the imager is not compatible with 64-bit Java. If 32-bit Java is not present, please install it from You can check and download it at: http://www.java.com/en/download/manual.jsp, and then re-open the Q-View Software and refresh the imager list.
  5. Try alternate USB ports: Can you refresh the imager connection (as in step 1) when the Q-View Imager USB cable is plugged into a different port of the computer? Be sure to check all of your computer’s available ports.

If none of these fix the problem, please call 888-782-6797 for technical support.

If you are experiencing issues with your experiment or imaging, please see our tips on ELISA Troubleshooting at http://www.quansysbio.com/elisa-troubleshooting.


About Us

"We are dedicated to the development of protein arrays that aid researchers and clinicians in better understanding, diagnosing, and treating disease. Our products and services provide value to customers by improving the accuracy and efficiency of their testing."

Quality

Quansys Biosciences is an ISO 9001 and ISO 13485 registered company. We pride ourselves in the quality of our product and our commitment to customer satisfaction.


Quansys Bioscience
Fax: 435-750-6869
888-QUANSYS (782-6797)